Refund Policy for Digital Products

30-Day Money-Back Guarantee – Worldwide

We want you to feel confident about your purchase. That’s why we offer a 30-day, no-questions-asked, 100% money-back guarantee on all digital products—whether you're purchasing from the US, Canada, Australia, the EU, or anywhere else in the world.

If you’re not completely happy, we’ll give you a full refund.

✅ How to Request a Refund

Simply email us at support@eliskajanous.com within 30 days of your purchase.
No forms, no hassle—just let us know, and we’ll process your refund to your original payment method.

⚠️ Instant Access & Legal Note (EU Customers)

By completing your purchase, you:

• agree to receive the digital product immediately, and

• acknowledge that this waives your statutory 14-day right of withdrawal under EU law (Directive 2011/83/EU and Section 1837 (l) of the Czech Civil Code).

This doesn’t affect your right to our 30-day satisfaction guarantee, which applies globally.

🛠 Technical Issues

If your file doesn’t download properly or access isn’t working, contact us within 30 days. We’ll resend the files or restore access free of charge. This applies to delivery issues—not dissatisfaction with content (covered by the refund guarantee).

🎁 Gift Vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash. Each voucher includes redemption instructions and an expiration date.

📩 Need Help?

Got questions about your order or these refund terms?
Reach out anytime at support@eliskajanous.com — we’re here to help.

For full details, please see our Terms & Conditions.